Carrier Grade 1300 Help desk & IV(V)R System

1300helpdesk.com.au offers superior customer care solutions to your customers/end-users via our carrier grade, automated help desk platform. Our IVR & IVVR (Interactive Voice/Video Response) Dialogic and Digium hardware system is supported by a state-of-the-art IP-based backend. In addition, our platform is directly connected to Telstra’s Chatswood exchange via multiple E1 (multiplex/on-ramp) connections, which ensures quality as well as capacity in for VOIP or geographical based call routings.

In 2016, 1300helpdesk.com.au achieved a 99.997% service level across our range of IV(V)R equipped services. We can guarantee that all partnerships with 1300helpdesk.com.au have an uptime of 99.9% in our Service Level Agreement (SLA). You can be confident that we will address all of your customers’ needs in a timely and accurate manner.

1300helpdesk.com.au is available 24/7 to your customers and handles (automatically or manually) customer subscription cancellation requests from your premium SMS services and/or your marketing SMS campaigns. These requests may be integrated and executed directly on the carrier network or via aggregators databases. Depending on the level of integration between our and your platform, we can achieve up to 90% of calls being processed automatically.

During business hours a member of the customer care team will be available to receive calls about your service and guide your customer through the process of un-subscribing, answer billing inquiries, explain the nature of your services and offer assistance with simple technical questions, for instance, how to download a product. By partnering with 1300helpdesk.com.au you can limit your company’s dealings with end-users and focus on sales, marketing and product development.