The mobile telecommunications industry is committed to improving customer service, consumer information and management tools to assist customers maximise their user experience as well as better understand and monitor their usage. AMTA CEO Chris Althaus was commenting on today’s release of complaints figures for 2011-12 by the Telecommunications Industry Ombudsman (TIO). The figures showed that complaints about mobile phones increased by nine per cent in 2011-12, however, the Ombudsman also said there had been a clear trend in a  reduction of overall complaints since April 2012, which was “a positive sign that reflects the focus by a number of telcos on improving their customer service”. Mr Althaus said complaints to … Continue reading New Mobile Telecommunications Industry Code Prioritises Customer Service