Dublin based content provider, TLI recently switched their customer care to 1300helpdesk.com.au. TLI utilised off-shore call centres as a cost reduction measure. However, on a number of occasions the call centre company was lax in adhering to new regulations. As a result, responses by their customer care team were non-compliant. These short-term cost saving measures nearly cost TLI their market leading position in the Australian PSMS entertainment sector. TLI’s PSMS short-code was suspended for a period of time due to a subscription cancellation request not being fulfilled in time. Further, the execution of this cancellation was non-compliant which resulted in the matter being escalated to carrier level. Unfortunately, even after … Continue reading Irish Content Provider Operating in Australian Market