1300helpdesk.com.au  is Australia’s first and foremost customer care solution, designed for the Australian Premium SMS market. We service all levels of telecommunication service providers. Carriers, aggregators, information providers (IP), service providers (ISP) and content providers (CP) are among our clients.

The Australian Premium SMS industry is bound by a rigid set of regulations as provided for in the Telecommunications ACT 1997 and the Mobile Premium Service Code 2009. Significant penalties exist for service providers who operate outside of these regulations. In-market monitoring, auditing and enforcement of these codes are carried out by carrier appointed companies, WMC Global and Aegis who monitor advertising, marketing, content and customer complaint handling.

1300helpdesk.com.au is a pioneer in Australian customer care solutions. We provide clients with state of the art IVR/IVVR platforms, escalation/risk management and an effective refund strategy. We offer a 100% Australian based call centre.

Our aim is to assist you to effectively navigate the Australian rules and regulations. 1300helpdesk.com.au offers clients superior customer care, brand protection and complaint handling in response to their PSMS activity.

It only takes one customer complaint handled incorrectly or outside the stipulated time frame for a PSMS short code to face immediate suspension, resulting in thousands of dollars of potential revenue losses. Since 2010 there have been several notable examples where The ACMA has ordered the indefinite suspension of some highly successful premium SMS marketing campaigns. Further information may be found in the News & Resources section of this website.

By partnering with 1300helpdesk.com.au your customers will receive a genuine, geographically appropriate source of assistance. We aim to meet and exceed your business objectives by focusing on customer retention, identifying and managing risks, minimising escalations and providing the most appropriate refund strategy for your product.

All 1300helpdesk.com.au packages are 100% compliant with Australian standards and regulations and are designed to exceed customer expectations, offer transparency and deliver the most technologically advanced solution for the PSMS market today.