1300helpdesk.com.au is Australia’s first and foremost customer care solution, designed for the Australian Premium SMS market. We service all levels of telecommunication service providers. Carriers, aggregators, information providers (IP), service providers (ISP) and content providers (CP) are among our clients.

The Australian Premium SMS industry is bound by a rigid set of regulations as provided for in the Telecommunications ACT 1997 and the Mobile Premium Service Code 2009. Significant penalties exist for service providers who operate outside of these regulations. In-market monitoring, auditing and enforcement of these codes are carried out by carrier appointed companies, WMC Global and Aegis who monitor advertising, marketing, content and customer complaint handling.

1300helpdesk.com.au is a pioneer in Australian customer care solutions. We provide clients with state of the art IVR/IVVR platforms, escalation/risk management and an effective refund strategy. We offer a 100% Australian based call centre.

Our aim is to assist you to effectively navigate the Australian rules and regulations. 1300helpdesk.com.au offers clients superior customer care, brand protection and complaint handling in response to their PSMS activity.