Smart management of your end-user is the key to keep operating smoothly, staying low profile and will protect your long term interests. Your bad debts will be manageable and you’re able to solve problems before they escalate with the carrier or the TIO ombudsman.

If you are offering Content or Premium Services via PSMS, Carrier Direct Billing or Premium  Services via Telephony lines, you are most likely obliged to have at least a local access point to answer end-user questions & complaints.

1300helpdesk.com.au offers from 1300/1800/1900/local Geo numbers, IVR’s and SIP routings to fully scalable, turnkey custom helpdesk solutions for aggregators and content providers.

Our advanced helpdesk platform and call centre is designed around the complex codes and requirements applicable in the heavily regulated and consumer protection focused Australian market.

Our 14+ years hands-on experience as an aggregator, technical service provider and gateway combined with an excellent personal network within the telco’s and regulators, have resulted in an advanced call center that keeps your interests and risks in mind when resolving customer complaints and escalations.

Together with you we work out the best customer retaining and reputation protecting policy, focused on your service and goals.

Many international Premium Services have made the switch from their PSMS or Carrier Direct aggregator to our platform. Over the past 2 years we have rapidly grown into the no.1 aggregator independent helpdesk.

For more information about our services use our contact form and we’ll get back to you as soon as possible.