Smart management of your end-user is the key to keep operating smoothly, staying low profile and will protect your long term interests. Your bad debts will be manageable and you’re able to solve problems before they escalate with the carrier or the TIO ombudsman.

If you are offering Content or Services via PSMS, Carrier Direct Billing or Premium Telephony Services, you are most likely obliged to have at least a local access point to answer end user questions and complaints and we definitely need to talk.

1300helpdesk.com.au offers from 1300/1800/1900/local Geo numbers, IVR’s and SIP routings to turnkey custom helpdesk solutions for aggregators as well as content providers.

Our advanced helpdesk platform and call centre is designed around the complex codes and requirements applicable in the heavily regulated and consumer protection focused Australian market