Premium SMS Helpdesk: Management Tools and Call Statistics

When partnering up with 1300helpdeks.com.au we will start by analysing and understanding the products and services that you offer on the Australian PSMS market. We will then integrate this information with our software. Based on our findings and in conjunction with your instructions we will train our customer service team and your customised helpdesk is ready to receive calls. Depending on the nature of your service, this process doesn’t have to take long.

After setting up your date-warehouse and switching your information to our live production platform, you will be able to log into the system and access our user-friendly analytic tools. We offer a range of metrics for your product, including but not limited to; customer satisfaction, call centre telephone conversations, team member performance as well as other call specific data. With this data you will be able to generate reports that will offer insight into your business, helping you to improve customer experience and optimise sales revenue.

The 1300helpdesk.com.au system and backend were initially developed for a major player in the Premium SMS and carrier direct billing industry. We are now offering our services to any company operating in this market segment. 1300helpdesk has the endorsement and approval of all major carriers, aggregators. Besides that, WMC Global has tested our platform on numerous occasions and confirmed it’s userfriendliness and compliance with the applicable regulations.

1300helpdesk.com.au offers product management tools that deliver unsurpassed data and insights for your product. We offer you the option to change and/or update information regarding your product, in real-time, allowing your business to be more agile and better able to respond  to possible external changes.