Telco customers are becoming increasingly cranky about poor customer service, billing problems and how their grievances are handled, with TIO complaints soaring by one-third, new figures show. The Telecommunications Industry Ombudsman has revealed that individual and small business customers lodged 65,760 TIO complaints in the second half of last year – up by 33.8 per cent on the same period in the previous year. Most TIO complaints were about internet services – which also experienced the biggest growth in complaints at 53.6 per cent – followed by mobile phones and landlines. TIO Complaints related to the national broadband network (NBN) jumped by 117.5 per cent. Ombudsman Judi Jones said overall … Continue reading Data shows sharp increase in TIO complaints